Access to Work
Please click the headings below to find answers to frequently asked questions
What is Access To Work?
Access To Work (ATW) is a government scheme run by Jobcentre Plus that covers the financial cost of providing disability solutions that would otherwise not be considered a "reasonable adjustment". However, employers still have a legal duty to utilise "reasonable adjustments" for all their employees disability needs under the Equality Act 2010.
ATW offers financial support by the provision of a grant towards the additional employment costs incurred by disabled people in or entering paid employment to help overcome work related obstacles resulting from their disability. It is available to unemployed, employed and self-employed people and can apply to any job, full-time, part-time, permanent or temporary.
How can ATW help me?
ATW can help you work with your disability and achieve better connection with your working life and increase your productivity by providing you with the necessary support to make that positive change.
How can ATW help me as an employer?
The ATW programme is designed not only to encourage positive change for the employee but also the employer. These disability solutions will create a healthier working environment, which encourages the highest productivity from an employee through improved access and application of their work.
What are the criteria for eligibility?
You may be able to get Access to Work if you're:
- in a paid job
- unemployed and about to start a job
- unemployed and about to start a Jobcentre plus arranged Work Trial
- self-employed
What are the processes involved from start to finish?
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Contact ATW
The first thing you need to do is contact the ATW Operational Support Unit that covers the area where you live . You will be asked a few questions to see if you are eligible for the programme. If you are eligible, an application form (ATW1) will be completed over the phone and sent to you . You will need to check the information and return the signed application (ATW1) to the Operational Support Unit.
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Assessment
On receipt of the returned application the Operational Support Unit will allocate your case to an Access to Work Adviser. The Access to Work Adviser will contact you by telephone to assess your individual circumstances and needs. The Access to Work Adviser will also need to talk to your employer.
If following this conversation if it is decided a more technical assessment is required the Access to Work Adviser will arrange for a visit by a contracted external assessor to your place of work .
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Report & Recommendations of your needs
After the assessment has taken place, a confidential report will be sent to the ATW adviser stating any suggested adjustments, equipment or support you need and provide details of costs and suppliers.
You will then be sent two copies of this report, one for yourself and one for your employer . The adviser will contact you to discuss. After this discussion a decision leter letter stating the agreed funding will be sent to both you and your employer
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Re-imbursement
The final stage of the scheme will be your employer purchasing the agreed solution and then claiming the agreed grant back from ATW on a claim form which will be sent with the decion letter.
NOTE: If you are self-employed, the process works exactly the same with you acting as the employer.
How much will ATW provide towards the cost of my disability solution?
The amount of help which you may receive from Access to Work will vary depending on how long you have been employed, what support you need and whether you are self-employed.
Access to Work can pay up to 100 per cent of the approved costs if you are:
- unemployed and starting a new job
- self-employed
- working for an employer and have been in the job for less than six weeks
Whatever your employment status, Access to Work will also pay up to 100 per cent of the approved costs of help with:
- support workers
- fares to work
- communicator support at interview
Access to Work pays a proportion of the costs of support if all of the following apply to you:
- you're working for an employer
- you've been in the job for six weeks or more
- you need special equipment
The precise level of cost sharing is determined as follows:
- employers with 1 to 9 employees will not be expected to share costs
- employers with 10 to 49 employees will pay the first £300 and 20 per cent of costs up to £10,000
- employers with 50 to 249 employees will pay the first £500 and 20 per cent of costs up to £10,000
- large employers with 250 or more employees will pay the first £1,000 and 20 per cent of costs up to £10,000
What is the average time for the ATW process to be completed?
The average time can vary depending on the disability solution and how quick your employer is at procuring the recommended solution. Some customers who require more complex / bespoke adjustments can take longer.
What are the contact details for ATW?
Here is the list of Accesse to Work Operational Support Units and the areas they cover.
London
Contact this centre if you live in:
- South East England
- London
- East of England
Access to Work Operational Support Unit
Nine Elms Lane
London SW95 9BH
Telephone: 020 8426 3110
Textphone: 020 8426 3133
Fax: 020 8426 3134
Email: atwosu.london@jobcentreplus.gsi.gov.uk
Cardiff
Contact this centre if you live in:
- South West England
- Wales
- West Midlands
- East Midlands
Access to Work Operational Support Unit
Alexandra House
377 Cowbridge Road East
Cardiff CF5 1WU
Telephone: 02920 423 291
Textphone: 02920 644 886
Fax: 02920 423 342
Email: atwosu.cardiff@jobcentreplus.gsi.gov.uk
Glasgow
Contact this centre if you live in:
- Scotland
- North West England
- North East England
- Yorkshire and Humberside
Access to Work Operational Support Unit
Anniesland JCP
Baird Street
Glasgow G90 8AN
Telephone: 0141 950 5327
Textphone: 0845 6025850
Fax: 0141 950 5265
Email: atwosu.glasgow@jobcentreplus.gsi.gov.uk
Useful links:
Direct Gov - Access To Work
Employment Contacts - A range of organisations, charities and support groups that offer advice and information to disabled people on employment-related matters.
Watch the Access to Work intro video
Subtitles should be enabled by default, but you can toggle them by clicking the red "CC" button on the bottom of the video. You can change the caption size with the + and - keys on your keyboard, and drag the captions to another part of the video. You can also press b or B to change the caption background.
Watch the Access to Work FAQ video
Subtitles should be enabled by default, but you can toggle them by clicking the red "CC" button on the bottom of the video. You can change the caption size with the + and - keys on your keyboard, and drag the captions to another part of the video. You can also press b or B to change the caption background.



