Business Services

Microlink supports companies of any size or structure. We can enhance existing services or provide help to implement a new ‘reasonable adjustment’ process.

Microlink has developed a scalable solution delivered by passionate workplace experts. 45% of the Microlink workforce has a disability or learning challenge. The company was founded in 1992 due to personal difficulties faced by the Directors in both education and the workplace.

As recognised experts, Microlink has developed a wide range of services that pin-point all accessibility weaknesses within organisations. Microlink can guide, train and mentor to solve those issues and instruct for best practice. We data capture the ‘real picture’ to show how to reduce sickness and absence, increase productivity and reduce costs in these vulnerable areas.

Microlink has supported more than 250,000 people within the UK. Our international offices support government projects to aid literacy and disability in Nigeria, South Africa and the UAE; areas that have no technology or support.

Vast experience in the public and private sector gives Microlink unrivalled practical experience. We help businesses identify gaps and risks in their current processes and provide a strategic roadmap for cost-effective improvements. Consultancy packages are tailored to the level of existing provisions, structure and disability awareness.

To create an improvement roadmap, a clear picture is created of the current state. Performance metrics are agreed upon to define the success of planned initiatives.

Microlink has developed surveys for employees and line managers that provide a detailed picture of the workforce. It is essential to engage individuals who have experienced disability, learning difficulties or health conditions within the business.

Discovery incudes:

What qualitative and quantitative data is available?
Current cost impact
Goals of the business
Who ‘owns’ disability management?
What are your challenges?
What is the culture of disclosure in the business?
What support is offered and how accessible is it?
What is already working well?

The Maturity Model

The organisation is scored on different aspects of successfully managing employees with disabilities or conditions. This is based on a best practice approach championed by the Business Disability Forum, for the provision and support of employee wellbeing.

This helps organisations to critically analyse their approach to support, data, services and accessibility. By scoring responses against a best practice approach, a picture of the business’ strengths and weaknesses helps to clarify, prioritise, and plan improvement initiatives. There are two approaches:

The maturity model can be conducted as a guided assessment with a consultant onsite to support and challenge assumptions, or
It can be performed as a self-assessment.

Gap Analysis and Stakeholder Management Workshops

Disability Management and workplace adjustment processes span many functional departments. It is important that all internal stakeholders (Line Managers, HR, IT, Occupational Health, Facilities Management, Health and Safety) are engaged and working toward the same business goals.

Microlink can host interactive workshops with key stakeholders to map out current processes and guide the effectiveness of management approach and data captured within the business.

Accessibility Policy and Communications

Microlink has a collection of policies which organisations can use to supplement existing provisions. These are non-physical adjustment policies like recruitment and workplace adjustments. Microlink also offers accessibility testing and advice on existing communication or internal documents.